Customer Service & Operations Delivery Manager

Join us as a Customer Service & Operations Delivery Manager

• We'll look to you to drive a customer focused culture by developing improvement initiatives to enhance customer satisfaction and improve business efficiency
• Specialising in Customer Contact, you'll be delivering successful and appropriate customer and business outcomes through digital channels in a 24 / 7 environment
• With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected
• We are offering this role at associate level

What you'll do

As a Customer Service & Operations Delivery Manager, you'll be providing leadership for escalated incidents and real time issues which impact business performance, making sure root cause analysis is completed to mitigate future risks. You'll also be collaborating with key business stakeholders to input to and understand the business requirements of strategic decisions.

You'll Also Be

The skills you'll need

To succeed in this role, you'll need experience of handling complex customer queries in a real-time customer support environment. You'll also need strong communication, interpersonal and people management skills, with the ability to effectively communicate to key stakeholders through both written and verbal communication mediums.

In Addition, You'll Need

Skills Required

Root Cause Analysis