Support Engineer -.Net

Job Title : L3 Support Engineer (.NET)

Office Location : Hyderabad (Can work remotely)

Experience Required : 5-8 years

Key Skills : Support Engineer, Technical Support, .NET, C#, WinForm, WPF, Azure DevOps, client-facing

Job Summary : We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensure products work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capable of diagnosing code issues, and suggest effective alternatives.

Job Description :

• Provide effective customer service by leveraging in-depth knowledge of company products.
• Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communication with customers regarding the status and resolution progress.
• Troubleshoot installation and testing issues across various programming languages and build environments.
• Provide technical skills and best practices to customers and the support team, promoting a mindset of continuous improvement.
• Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
• Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product team.

Required Experience :

Required Technical Skills :

Required Soft Skills

Nice to have

(ref : hirist.tech)