Senior System Engineer - IT Infrastructure

Location : Pune, Maharashtra

Experience : 8+ Years (L3 Support)

About Us :

Ensono is a global technology advisor and managed service provider, dedicated to accelerating clients digital transformation journeys. As a trusted and relentless ally, we help organizations modernize and optimize mission-critical systems across hybrid environments. Our expertise spans consulting, mainframe and application modernization, cloud migration, cloud-native development, and 24 / 7 managed services.

With certified specialists across AWS, Azure, and Google Cloud, Ensono has been recognized as the Microsoft Datacenter Transformation Partner of the Year. Headquartered in Greater Chicago, Ensono has 3500+ associates worldwide, delivering scalable, secure, and innovative solutions that help businesses achieve long-lasting outcomes.

We partner with clients wherever they are in their transformation lifecycleensuring reliability, agility, and high performance across public, private, hybrid cloud, and mainframe platforms.

Role Overview :

The Senior Systems Engineer will serve as an L3 technical expert responsible for advanced troubleshooting, system optimization, and infrastructure support for enterprise Windows server environments. The role involves handling complex technical issues, guiding junior engineers, performing system upgrades, ensuring uptime, and driving automation and process improvement initiatives. This position requires strong expertise in Windows Server administration, troubleshooting, and infrastructure technologies.

Key Responsibilities :

1. Technical Support & Incident Resolution

• Provide advanced L3 support for Windows Server environments (20082022).
• Troubleshoot complex OS, patching, hardware, storage, backup, and cluster-related issues.
• Serve as an escalation point for L1 / L2 teams and resolve high-priority technical incidents.

2. Systems Administration & Maintenance

3. Infrastructure Management

4. Change Management & Operations

5. Collaboration & Customer Engagement

6. Continuous Improvement & Automation

Mandatory Skills & Qualifications

Technical Expertise

Soft Skills :

Preferred Skills :

Work Environment :

(ref : hirist.tech)