SAP CS Consultant

SAP CS - Consultant

2-10 Yrs

Location-Bangalore

About : A SAP Customer Service (CS) or Service Management job with S / 4HANA experience typically involves a functional consultant or support analyst role, focusing on implementing, customizing, and supporting service processes within the SAP S / 4HANA environment. Should have hands-on experience in configuring, implementing, and supporting the SAP S / 4HANA Service module, specializing in streamlining customer service operations, improving efficiency, and enhancing customer satisfaction. This role requires a strong blend of business process knowledge and SAP technical expertise.

Roles & Responsibilities :

• In depth understanding on Customer Services, Sales & Distribution Process, Contract management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM).
• Develop system designs that adhere to high level conceptual design and are traceable to functional as well as non-functional requirements in projects / enhancements
• Ensure designs produced adhere to architectural roadmap and support the development, execution, and operations of solutions
• Deliver design solutions in line with system design standards which are global and scalable following a global template philosophy (Core / Template)
• Ensure that solutions meet requirements outlined in the architecture handbook
• Perform scoping, fit-gap workshops for projects / enhancements, proposes solutions for key gaps, provide effort estimations and align with business teams
• Ensure that project / enhancements work is delivered to agreed time, cost and quality constraints following the release calendars
• Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities.
• Ensure that developed solutions are peer reviewed, formally documented and signed off by business
• Initiate solution testing to ensure these meet quality standards
• Follow standardized design and development processes to enable cost effective delivery
• Ability to translate business requirements, processes and designs into well documented system designs and alignment with business process global template.
• Analyze business requirements and translate them into SAP S / 4HANA functional specifications across relevant modules (e.g., MM, SD, PP, FI / CO, QM, PM).
• Configure and customize SAP S / 4HANA modules to align with business processes and Client standards.
• Collaborate with cross-functional teams to ensure seamless integration between modules and third-party systems.
• Conduct unit testing, integration testing, and support user acceptance testing (UAT).
• Provide end-user training and create functional documentation and SOPs.

Technology Skills :

Behavioral Skills :