Senior Executive Sales Representative

Company Description

Anytime Fitness is the innovator of the 24-hour, co-ed fitness concept and the world's largest gym chain, with over 5,000 gyms in more than 40 countries & 7 continents. Recognized as the world’s fastest-growing fitness franchise, Anytime Fitness has consistently earned the "Top 50 Franchisee Satisfaction Award" presented by Franchisee Business Review for five consecutive years. Since entering the Indian market in late 2012, Anytime Fitness now operates nearly 150 successful locations in India. Members enjoy world-class equipment, an inviting atmosphere, friendly staff, and the benefit of worldwide reciprocity, making Anytime Fitness a leading name in the fitness industry.

Job Summary :

We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.

This is a key member-facing role that blends sales targets, service excellence, and operational discipline — ideal for someone energetic, confident, and growth-focused.

Core Purpose of the Role :

“To convert walk-ins into loyal members, retain them through meaningful interactions, and increase revenue through proactive upselling and world-class service.”

Key Responsibilities :

• Greet and assist all walk-in prospects with club tours and membership discussions
• Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups
• Close new memberships confidently and hit daily / weekly sales goals
• Track renewals due and proactively follow up via phone and in-person
• Address objections, highlight benefits, and offer renewal incentives
• Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)
• Educate members on available upgrades or limited-time offers
• Convert basic members into premium / high-ticket customers
• Manage check-ins, guest logs, CRM entries, billing, and cash handling
• Keep reception area clean, professional, and member-friendly
• Handle member queries and offer real-time support
• Log and resolve member complaints within 24–48 hours
• Escalate unresolved or serious concerns to the Club Manager
• Maintain a member issue / feedback register
• Perform daily hygiene checks at the front desk and floor
• Coordinate with housekeeping to maintain club cleanliness standards
• Log AM / PM hygiene inspections

Key Result Area( KRA) :

Membership Sales : Achieve monthly sales conversion target

Membership Renewals : Ensure 100% follow-up and ≥ 85% closure of expiring memberships

Upselling Revenue : Increase average revenue per member through upsells

Complaint Handling : Resolve or escalate 100% of complaints within SLA

Cleanliness & Grooming : Maintain reception and self-grooming per club standards

CRM & Billing Accuracy : 100% correct data entries and cash handling

Qualifications& Experience :

Ideal Candidate Traints :