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QBrainX - Senior ServiceNow Developer - Service Catalog & Service Portal

QBrainX - Senior ServiceNow Developer - Service Catalog & Service Portal

QBrainXBangalore
12 days ago
Job description

Job Opening : Senior ServiceNow Developer (ITSM, Service Catalog & Service Portal and Chatbots & Virtual Agents)

Experience : 8+ Years

Job Location : Pune / Chennai / Bangalore

Shift Timing : 1 : 30 PM 10 : 30 PM IST

Join Time : Immediate joiners or candidates available within 1520 days preferred

Role Overview :

Were hiring a Senior ServiceNow Developer with strong experience in ITSM, Service Catalog, and Service Portal development. This is a senior-level position requiring leadership in architecture, design, and implementation of complex ServiceNow solutions. Ideal for candidates who enjoy solving real-world problems through automation, UX enhancements, and scalable platform architecture.

Key Responsibilities :

  • Act as the technical architect for ServiceNow implementations, guiding system design, integration approaches, and scalability decisions.
  • Collaborate with stakeholders to gather and analyze requirements, and architect custom solutions using the ServiceNow platform.

Develop and configure :

  • ITSM modules
  • Service Catalog items
  • Custom Portals (Service Portal / ESC)
  • Chatbots and Virtual Agents
  • Integrate ServiceNow with external systems using REST, SOAP, APIs, and web services.
  • Conduct performance tuning to ensure high availability and scalability of the ServiceNow environment.
  • Provide technical leadership, mentoring junior developers and enforcing best practices in coding and design.
  • Establish governance standards, reusable components, and architectural documentation.
  • Stay current on ServiceNow updates, new modules, and industry trends to advise on platform improvements.

    • Requirements :

  • Bachelors degree in Computer Science, IT, or a related field.
  • 8+ years of hands-on experience in ServiceNow development, including architecture and solution design.

    • Expertise in :

  • ITSM module configuration and customization
  • Service Catalog & Service Portal development
  • Virtual Agent / Chatbot setup
  • Strong scripting experience with JavaScript, Glide, and Jelly.
  • Proven experience with third-party system integrations via APIs / web services.
  • Deep knowledge of platform optimization, performance tuning, and governance.
  • Strong problem-solving and analytical thinking.
  • Excellent communication skills and ability to interact with both technical and non-technical stakeholders.

    • Preferred certifications :

  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS)
  • Certified System Administrator (CSA)
  • Prior experience in technical leadership / mentorship roles.

    • (ref : hirist.tech)

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