Back Office Manager

Job Description :

The Backoffice Manager is responsible for overseeing and optimizing the day-to-day back-office operations of a retail business. The role requires a strong understanding of retail systems and operations, attention to detail, and the ability to collaborate effectively with both internal teams and external vendors.

Responsibilities

• Oversee inventory control systems and processes to ensure accurate stock levels.
• Manage stock audits and reconcile discrepancies.
• Ensure accurate and timely entry of sales, stock levels, and other retail data into the company’s systems.
• Identify bottlenecks or inefficiencies in back-office workflows and implement solutions to improve productivity.
• Supervise and manage the back-office team, ensuring that tasks are completed in an efficient and timely manner.
• Train, mentor, and provide support to back-office staff, promoting a high level of service and accountability.
• Serve as a liaison between front-end and back-end teams to ensure smooth communication and resolution of operational issues.
• Collaborate with external vendors and suppliers to manage purchase orders, deliveries, and returns.
• Ensure compliance with all company policies, legal regulations, and internal standards, including data protection and audit requirements.
• Maintain accurate records of all back-office transactions, including invoicing, inventory adjustments, and supplier communications.
• Oversee the maintenance and proper functioning of back-office technology (e.G., POS systems, ERP systems, and inventory management tools).
• Work closely with IT or technical teams to resolve any system issues that affect back-office operations.

Qualifications

Required Skills

Preferred Skills

Pay range and compensation package

Salary Negotiable