Spanish Speaking Solutions Engineer - India(Contract Role)

Sanas is revolutionizing the way we communicate with the world's first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.

Sanas is a 200-strong team, established in 2020. In this short span, we've successfully secured over $100 million in funding. Our innovation have been supported by the industry's leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you're not just adopting a product; you're investing in the future of communication.

We are seeking a highly skilled and motivated Spanish speaking Solutions Engineer to join our team, reporting directly to the VP of Growth. In this role, you will play a crucial part in the successful implementation of our advanced noise-cancellation product for existing clients and in supporting the onboarding of new customers. You will act as a key technical resource, bridging the gap between our sales and product teams to ensure a seamless customer experience.

Key Responsibilities

• Implementation and Integration :
• Lead the technical implementation of our noise-cancellation product with existing accounts.
• Customize solutions based on client needs and ensure proper integration with their current systems.
• Work closely with the product and development teams to resolve any technical issues during implementation.
• Customer Onboarding :
• Manage the onboarding process for new noise-cancellation customers, ensuring a smooth transition from sales to implementation.
• Provide technical guidance and support during the onboarding phase, including training and documentation.
• Develop and refine onboarding processes to enhance efficiency and customer satisfaction.
• Client Interaction :
• Serve as a technical point of contact for clients, addressing their questions and concerns throughout the implementation and onboarding phases.
• Conduct regular check-ins with clients to ensure they are fully satisfied with the product and its performance.
• Collect and relay customer feedback to internal teams for continuous improvement.
• Cross-functional Collaboration :
• Collaborate with the sales team to understand client requirements and provide technical expertise during the pre-sales process.
• Work with the product management and engineering teams to ensure the product meets customer needs and stays ahead of market trends.
• Process Improvement :
• Identify areas for improvement in the implementation and onboarding processes and suggest solutions to enhance overall efficiency.
• Stay updated on industry best practices and integrate them into the team&aposs processes.

Qualifications

Joining us means contributing to the world's first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike.

Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. You&aposll be part of a team exploring the vast potential of an increasingly sonic future

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Skills Required

product integration, System Implementation