Application Support + Software Engineer

Unicorn LabDelhi, India

18 hours ago

Job description

Job Title : Application Support + Software Engineer

Location : Remote (Working Hours : US Pacific Time Zone)

Experience Level : 3+ Years

Employment Type : Full-time / Contract

Role Overview

We are seeking a versatile and proactive Application Support + Software Engineer with strong hands-on experience in modern web and mobile application development. The ideal candidate will be responsible for both supporting existing applications and contributing to new feature development across platforms including React.js, Go, .NET, and Native Mobile Apps (iOS / Android). The role requires availability during US Pacific Time (PST) working hours.

Key Responsibilities

Application Support

Monitor, investigate, and resolve application-level issues, bugs, and user-reported problems
Manage L2 / L3 support tickets and perform root cause analysis
Collaborate with QA, DevOps, and product teams to resolve incidents and deploy hotfixes or patches
Create and maintain knowledge base articles and runbooks for support processes
Work with monitoring tools and logs (e.g., Azure Monitor, Datadog, ELK, Sentry) to proactively identify system errors or performance issues

Software Engineering

Develop and enhance front-end components using React.js and modern JavaScript / TypeScript frameworks

Write and maintain backend services using Go, .NET (C#), or Node.js as applicable

Develop, maintain, and troubleshoot native mobile applications (iOS / Android) if required

Participate in code reviews, technical planning, and agile ceremonies

Contribute to CI / CD pipelines, containerization (Docker), and cloud-based deployments (Azure, AWS, or GCP)

Required Qualifications

Minimum 3 years of experience in a full-stack development or support engineering role

Proficiency in React.js (Hooks, Redux, TypeScript)

Experience with Go or .NET Core backend development

Hands-on experience with native mobile app development (Swift, Kotlin, React Native is a plus)

Strong understanding of REST APIs, JSON, OAuth, and WebSockets

Familiarity with relational and NoSQL databases (PostgreSQL, MongoDB, SQL Server, etc.)

Experience working with Git and collaborative tools (GitHub, GitLab, Bitbucket)

Ability to triage and resolve application issues quickly and efficiently

Comfortable working in US Pacific Time Zone (remote)

Preferred Skills

Knowledge of microservices architecture and containerization (Docker, Kubernetes)

Exposure to observability tools like Prometheus, Grafana, Datadog, or Azure Monitor

Experience working in Agile / Scrum teams with Jira or similar ticketing systems

Strong communication and documentation skills

Benefits

Fully remote with flexible working arrangements (aligned with US PST)

Opportunity to work with a global team on enterprise-grade applications

Learning and development resources for upskilling

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Application Support Engineer • Delhi, India

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