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(16 / 10 / 2025) Customer Service Specialist
RecroIndia11 hours ago
Job descriptionManage customer interactions via calls, emails, and virtual meetings with US-based clients. Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions. Handle customer success, consultation, and technical support requests effectively. Document issues, track progress, and ensure timely resolution. Collaborate with internal teams to improve product adoption and customer experience. Provide feedback to product / engineering teams based on customer insights. Education / EdTech industry experience (Priority 1). Customer Success / Consultation experience with US clients (Priority 2). Technical Support / Customer Support experience (Priority 3). Excellent communication skills (written and verbal). Ability to work in evening / late-night shifts (supporting US time zones).
Job Title : Customer Success / Support Specialist – EdTech
Location : Hybrid (3 days from office)
Work Schedule :
- Shift Timings : 2 PM – 11 PM or 6 PM – 3 AM (Two-way cab provided)
- 5 days working, 2 consecutive offs
- Additional Shift Allowance : ₹750 / day
Key Responsibilities
Must-Have Skills & Experience
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Customer Service Specialist • India
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