Talent.com
This job offer is not available in your country.
▷ Apply in 3 Minutes! Customer Service Specialist

▷ Apply in 3 Minutes! Customer Service Specialist

TripleIndia
1 day ago
Job description

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :

  • Selectively recruiting the top 1% of industry professionals
  • Delivering in-depth training to ensure peak performance
  • Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

  • Customer Interaction : Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
  • Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
  • Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
  • Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
  • Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
  • Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
  • Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
  • Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
  • Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
  • Qualifications

  • Customer Support, Customer Satisfaction, and Customer Experience skills
  • Excellent problem-solving and analytical skills
  • Ability to multitask and prioritize workload in a fast-paced environment
  • Experience with CRM systems and contact center technologies
  • Excellent verbal and written communication skills
  • Ability to work independently and remotely
  • A bachelor's degree or higher in a related field is preferred
  • Experience in a customer service or contact center environment is preferred
  • Schedule (US Shifts Only)

    Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts

    Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts

    Logistical Requirements

    Quiet and brightly illuminated work environment

    Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

    720P Webcam and Headset

    A reliable ISP with a minimum speed of 100 Mbps

    Smartphone

    Create a job alert for this search

    Customer Service Specialist • India

    Related jobs
    • Promoted
    • New!
    Apply in 3 Minutes : Customer Service Representative

    Apply in 3 Minutes : Customer Service Representative

    BIG Language SolutionsIndia
    Job title - Customer Service Representative.Immediate joiners only (Date of Joining is 11th August, 2025).Process - International Voice Process. The ideal candidate loves talking to people and proac...Show moreLast updated: 2 hours ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Vigoure MMA and FitnessIndia
    As a Customer Experience Specialist at Vigoure Mixed Martial Arts, you'll be the friendly voice connecting with our community! Your main goal is to ensure every person, from new inquiries to long-t...Show moreLast updated: 18 days ago
    • Promoted
    • New!
    Customer Service Specialist (19 / 10 / 2025)

    Customer Service Specialist (19 / 10 / 2025)

    TripleIndia
    Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 2 hours ago
    • Promoted
    Customer Service Specialist, Salary upto 5 L / A, Call Indushree 7848820046

    Customer Service Specialist, Salary upto 5 L / A, Call Indushree 7848820046

    ConcentrixIndia
    The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists. Responsibilities Communicate with customers v...Show moreLast updated: 30+ days ago
    • Promoted
    ▷ Apply in 3 Minutes! Sales Specialist

    ▷ Apply in 3 Minutes! Sales Specialist

    HYXiPOWERIndia
    Oversee international sales and market management for PV inverters and other products in assigned countries or regions, including creating sales plans and achieving targets.Build and maintain relat...Show moreLast updated: 25 days ago
    • Promoted
    • New!
    Apply in 3 Minutes : Senior Customer Service Representative

    Apply in 3 Minutes : Senior Customer Service Representative

    TripleIndia
    Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 2 hours ago
    • Promoted
    • New!
    Customer Service Specialist [19 / 10 / 2025]

    Customer Service Specialist [19 / 10 / 2025]

    TripleIndia
    Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 2 hours ago
    • Promoted
    • New!
    [3 Days Left] Customer Chat Specialist

    [3 Days Left] Customer Chat Specialist

    NetRTech Solutions LLPIndia
    NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to ...Show moreLast updated: 2 hours ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Moonpreneur IncIndia
    About Company : Moonpreneur Inc.Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Support Specialist [3 Days Left]

    Customer Support Specialist [3 Days Left]

    Impetus Career ConsultantsIndia
    Looking to build a stable and long-term career in the US Healthcare process?.An excellent opportunity awaits you.Minimum 6 months of experience in any international BPO (voice process preferred).Ex...Show moreLast updated: 2 hours ago
    • Promoted
    Customer Support Specialist (unpaid)

    Customer Support Specialist (unpaid)

    SM Recordnagpur, maharashtra, in
    SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
    • Promoted
    [Apply in 3 Minutes] Sales Specialist

    [Apply in 3 Minutes] Sales Specialist

    HYXiPOWERIndia
    Oversee international sales and market management for PV inverters and other products in assigned countries or regions, including creating sales plans and achieving targets.Build and maintain relat...Show moreLast updated: 16 days ago
    • Promoted
    • New!
    [Apply in 3 Minutes] Transaction Services Specialist

    [Apply in 3 Minutes] Transaction Services Specialist

    PRI GlobalIndia
    Position Title : Associate Specialist – Transaction Services.Shift Timing : Standard business hours.Joining Timeline : Immediate to 30 days. Minimum 1–3 years of relevant experience in finance operatio...Show moreLast updated: 2 hours ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    TripleNagpur, IN
    Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 30+ days ago
    • Promoted
    [Apply in 3 Minutes] Customer Service Representative

    [Apply in 3 Minutes] Customer Service Representative

    SotbellaIndia
    Job Title : Customer Service Representative.Department : Customer Experience / Customer Service.Reports To : Customer Support Manager / Operations Head. Sötbella was born in 2023, with a desire to blen...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    (Apply in 3 Minutes) Team Leader – Customer Service (Inbound Voice Process, B2C)

    (Apply in 3 Minutes) Team Leader – Customer Service (Inbound Voice Process, B2C)

    Policybazaar.comIndia
    Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C).Work Location : Mumbai (onsite role).Department : Customer Support / Contact Center. Reports to : Manager / Operations Head.We are...Show moreLast updated: 2 hours ago
    • Promoted
    • New!
    (Apply in 3 Minutes) Customer Service Specialist

    (Apply in 3 Minutes) Customer Service Specialist

    PingPong PaymentsIndia
    Establish and maintain relationships with people at all levels; put others at ease promotes harmony and consensus through diplomatic handling of disagreements and potential conflict.Seeks all relev...Show moreLast updated: 2 hours ago
    • Promoted
    Customer Service Specialist, Salary 6.7 L / A, Call Shobitha 7816042500

    Customer Service Specialist, Salary 6.7 L / A, Call Shobitha 7816042500

    ConcentrixIndia
    The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists. Responsibilities Communicate with customers v...Show moreLast updated: 30+ days ago
    • Promoted
    Apply in 3 Minutes! Customer Support Representative

    Apply in 3 Minutes! Customer Support Representative

    HSBCIndia
    We hope this message finds you well!!.We are hiring for International Voice Process for Bangalore.One of the largest banking and financial services organization catering to 40 million customers wit...Show moreLast updated: 24 days ago
    • Promoted
    • New!
    Immediate Start! Customer Support Specialist

    Immediate Start! Customer Support Specialist

    Clean FanaticsIndia
    Join Clean Fanatics – Build with Us.Bangalore trust for everything from bathroom renovations ,cleaning, marble polishing to waterproofing, painting, and more. Google and 22000+ reviews, we've built ...Show moreLast updated: 2 hours ago