Remote Customer Support Executive (India – Night Shift)

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Location : 100% Remote (Work-from-Home) – Candidates must be based in India

Shift : Permanent Night Shift (US hours) – 8 PM / 9 PM IST to 5 AM / 6 AM IST (exact shift will be confirmed)

Employment Type : Full-Time (5–6 days / week)

Process Type : Non-Voice (Chat & Email) OR Voice + Non-Voice (depending on your skills)

Compensation

Non-Voice Process (Chat & Email only) : ₹135 per hour

Voice + Non-Voice Process (Chat, Email + Phone support) : ₹155 per hour

Key Responsibilities

Handle customer queries via live chat, email, and phone (voice role)

Resolve product / service-related issues quickly and professionally

Maintain excellent customer satisfaction scores

Update tickets and follow escalation matrix when needed

Work in a fast-paced international support environment

Mandatory Requirements

Located in India only

Fluent spoken and written English (neutral accent, clear diction, professional email writing – will be tested)

Comfortable and committed to permanent night shifts

Own laptop / desktop in excellent condition with : – Windows 11 – Minimum i5 (10th gen+) / Ryzen 5 or better, 8 GB RAM, 256 GB SSD – Working webcam + good quality noise-cancelling headset with mic

High-speed stable internet : Minimum 40 Mbps download + power & internet backup

Dedicated quiet workspace at home (no background noise during calls)

Good to Have

Prior experience in international chat / email / voice process or BPO

Typing speed 35–40+ WPM with 95%+ accuracy is preferred