Process Associate II, OTC

Your Role

• Posting customer checks and wire payments against to open invoices
• Generate monthly, quarterly bills has sound knowledge of billing process
• Setting up and maintenance of customer records into financial system
• Un-apply and reapplication for the invoice revisions
• Sound knowledge of cash applications and process
• Research on unidentified and credits on account payments and follow-up resolution
• Research on unbilled accounts and follow-up resolution
• Reconcile daily, monthly cash postings and aged receivables
• Prepare daily cash reconciliation packets and bill compare reports for the generated bills
• Capable enough to handle the other sub-processes, preliminary reports, and assist on AR collections process and adhoc requests that are received to the respective distribution emails
• Assist senior team member in preparing the process documentation (SOP, Process Maps etc.)
• Meeting process SLA s on consistent basis
• Adhering to SOX and Internal Controls of the Process and Organization
• Ownership of manual trackers (issue error log, volume, exception trackers etc.)
• Record Errors; prepare root cause analysis, corrective action and preventive measure for the process errors.
• Answers customer and business inquiries over phone and email.
• Support senior team member to monitor SLA and daily deliverables
• Contribute to continuous improvements of process
• Candidate should possess E2E AR knowledge

The Experience You Bring

Skills Required

Ms Offce, Sla