Openings For Team Leader RCM

Greetings From Prochant !!!

Key Responsibilities and Duties :   As a Team Leader you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to manage the team and ensure production and quality targets are met as per company requirement. You are responsible for identifying issues and alerting the appropriate parties before these issues are identified by the client. Your job is to enhance and expand the capacity of your team members, allowing Prochant to expand the scope of its teams to include a much larger client base.

Essential Functions

• Production Monitoring - overall responsibility for monitoring daily production for assigned clients and updating the Connect Portal with this information.
• Review Reports review key reports for accuracy and quality. These reports include : Production log (Target Vs. Achieved), Cash posting log, Cash to back reports, Transmission log such as claims entry log, commercial rejection log, BT rejection log and printing log.
• Daily Standing Meeting - Prepare respective report for daily meeting, reporting results and associated red flags. Always bring proposed solutions when reporting these issues.
• Allocation of work - Prepare downloads of respective process and allocate the work to the subordinates and ensure a smooth flow of production.
• Escalations - Identifying issues, resolving and escalating it to the Senior Team Leader and Managers .
• Quality Assurance - Overall responsible for the quality of the team for all Day process.
• Communication - Good rapport with Senior Team Leader and Assistant Manager, review emails and tasks typically sent to the Senior Account Manager and respond or forward as appropriate, taking a significant work load off of the SAM.
• Month End - overall responsibility for ensuring that month end procedures like Client invoicing reports and month end closing reports are maintained in timely manner.
• Training - Interface with the training team based on red flags and accuracy issues to ensure proper staff education.
• Performance Review - Periodic one to one meeting on Performance review.
• Team Meeting - Responsible to conduct Team meetings on regular basis to update and coordinate the Team performance

Skills Required

Monitoring, Reviewing, Meeting Management, escalation resolution , Communication Skills