Senior Customer Experience Executive

To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries.

Business Function

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Team Leader - Customer Experience :

• To lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards
• Oversee and support the work of other colleagues where required
• Contribute to the overall planning and workflow of the department

Core Duties and Responsibilities

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours :

Benefits :

Role :   Customer Success Associate

Industry Type :   Financial Services

Department :   Customer Success, Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   Customer Success

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

remediation , Csr, Production, Civil, Ites, Operations, Management