JP Morgan Chase - Payment Lifecycle Analyst - Alternative Payment Operations

Job responsibilities :

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.
• Work with stakeholders and project teams to establish requirements for Alternative Payment Ops integration
• End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation

Required qualifications, capabilities, and skills :

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.
• Open for any shift which involves weekend working and rotational shifts
• Minimum 5 years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving
• Excellent analytical, mathematical, and problem-solving skills

Preferred qualifications, capabilities, and skills :

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.
• Experience in global payments is desirable, with understanding of accounting and money move processes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

(ref : iimjobs.com)