Job description
We at GNA are responsible for processing new account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems. This is a blended process (Inbound and Outbound) and tasks include a mix of front office and back-office. We are the first in the customer first.
How will you make an impact in this role
- Timely And Error Free Processing of Card Applications.
- Provide excellent service to UK card applicants / Card Members
- Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, adhering to outlined Procedures.
- Ability to connect with customer s and willingness to go beyond the call of duty.
- Ability to Demonstrate exceptional customer service etiquettes.
- Understand the bank environment and confidentiality of customer data.
- Assist Audit, Internal and Compliance Functions at times Of Audits to Ensure All Control Issues Are Identified and Addressed.
- Acts as a brand ambassador for the company
- Support All Other Day-To-Day New A / C Processes and All New Initiatives
- Flexible work hours including nights, weekends, and holidays
Minimum Qualifications
Fluent in English Oral and WrittenShould be minimum a Graduate in any fieldProven ability to craft and implement effective communications plans serving a broad audienceEffective understanding of employee communications best practiceNavigate multiple systems and digital tools to service our customersMinimum 1Year of Experience In relevant field having customer service backgroundPreferred Qualifications
Excellent Communication skillsGood Analytical Skills with Eye for Details.Good Interpersonal Skills.Basic Computer skills mandatoryExperience in UK AML regulationsSkills Required
Accounting, Analytic Skill, Communication