VP / SVP - Finance & Accounting

Designation / Title : VP / SVP – Finance & Accounting Reporting to : Executive Vice President

Location : Bangalore (Hybrid)

Purpose of the Job :

To manage operations of multi-client services of end-to-end F&A processes of GL, AP, and AR

Demonstrate high level of technical skills of F&A experience with team and clients

Proactive communication and build client relationship to meet high standards of timelines and quality services delivered

Perform gap analysis to identify areas where our performance does not meet our standard and establishes action plan by month to eliminate gaps.

Recommends product / service enhancements to add value to our offerings.

Identifies process optimization and cost reduction opportunities in collaboration with the Process Improvement team based on client feedback, other relevant data sources.

Create and maintain appropriate organization structure and staffing levels.

Responsible for retention of staff, minimize attrition levels, build high motivation team, and groom next level managers to take higher responsibilities

Key Result Areas (Principal Accountabilities)

Responsible to ensure KPI metrics are met and exceed from client, process, and team perspective

Responsible to keep the attrition at minimum levels and create good back up & cross training plan to ensure seamless deliverables

Create and maintain a winning culture in their global division and ensure a positive employee experience. Supports the WCAT and follows through with Company initiatives to drive winning culture.

Capacity building, reviews of manpower utilization & ensure that Manpower is fully & effectively utilized on daily basis.

Closely monitor the process wise quality issues & take necessary action to improve & stabilize the process.

Trouble shooting & proactive client escalation management

Ensure customer satisfaction. Owning CSAT.

Team Management and Training and development of staff.

Provide guidance for an efficient and high-quality functioning team; promote synergy and best practice sharing amongst resources.

Drive collaboration with stakeholders in managing high standards of communication and delivering best in class services.

Provide guidance in methodologies and processes to enable enhancement of delivery.

Productivity & quality improvements on a continuous basis.

Driving a culture of Delivery Excellence and moving up the maturity to be best in class.

Develop winning culture within the team.

Work on new prospects / clients and need basis requirements.

Knowledge and Skills

Must have prior experience in service industry BPO / KPO

Must have managed team size of minimum 500 FTE

Must have excellent communication, leadership skills & Domain knowledge.

Must have prior experience of managing multiple US clients simultaneously

Preferred to have continuous improvement mindset and knowledge in automation tools

Ready to work in continuous US hours (as required)

Preferred to have client solution and transition experience

Smart and dynamic

15 years’ management experience, ability to manage priorities and functions, strong human relations and communication skills, and industry expertise and relationships.

Educational Qualifications :

CA / CPA / CIMA / CWA, MBA Finance.

Work Experience :

10-15 years Post graduation or 8-10 years post professional qualification.

Extent of Public Contact :

Frequently serves as a representative of Client to various organizations within the community, displaying courtesy, tact, consideration, and discretion in all interactions.

Continually serves as a representative of Client to the contract corporate groups, displaying courtesy, tact, consideration, and discretion in all interactions.

Frequently negotiates contracts, answers questions from accounting & other staff, and interacts with division corporate staff.

Position requires direct one-on-one as well as group basis interaction with LOB management team.

Working Conditions and Environmental Attributes :

Working Days : Monday - Friday

Working Hours – 9 hours (UK shift), mix of WFO and WFH. The working hours may get extended due to nature of the business.

Thanks and Regards,

Sajith Nair

Ztek Consulting Inc.

E-mail : sajith@ztekinc.com