Associate Manager Human Resources

About the Company

Zolo is India’s largest co-living and managed accommodations brand, operating across

multiple verticals – Co-Living, Hotels, Student Housing, Hostels, and Vacations.

We are scaling fast, and our people practices are the backbone that keep 2,000+ employees engaged, compliant, and productive.

Role Summary

At

Zolo , we believe smooth and efficient HR Operations are the backbone of a great employee experience.

We’re looking for a

Manager – HR Operations

who will

own the entire employee lifecycle

– from

onboarding to exits , ensuring that every process is

seamless, compliant, and people-friendly .

You won’t just be maintaining processes; you’ll be

building them from the ground up

– creating scalable systems for onboarding, payroll inputs, compliance, and employee data management that support our fast-growing workforce of 2,000+ employees across multiple businesses (Co-Living, Hotels, Student Housing, Hostels, Vacations).

This is a

career-defining role

for someone who wants to shape

how people experience work at Zolo . You’ll partner with business leaders and the People & Culture team to

drive process excellence, enable compliance, and deliver insights that influence real business decisions.

Key Responsibilities

HR Operations & Employee Lifecycle

Own

end-to-end HR operations

– from onboarding to exits, ensuring seamless execution of processes.

Partner with IT / Admin / Finance to ensure smooth Day-1 experience for new hires.

Maintain & update

HRMS / HRIS systems

for accurate employee data.

Oversee

payroll inputs, documentation, probation, confirmation, and exit processes.

Drive process improvements and reduce TAT for key employee lifecycle steps.

Compliance & Policy

Ensure statutory compliance – PF, ESIC, Gratuity, Shops & Establishment, PoSH, etc.

Stay updated with labor laws and adapt policies as needed.

Prepare and support audits with accurate reports and documentation.

Ensure policy communication and consistent implementation across all locations.

Employee Engagement & Support

Act as the first point of contact for employees for queries, grievances, and policy clarifications.

Partner with managers for probation reviews, performance reviews, and separations.

Support the People & Culture team in improving the overall employee experience.

Analytics & Reporting

Build and share

HR dashboards

– headcount, attrition, leave, compliance, and other key metrics.

Provide data-driven insights to leadership for better decision-making.

Identify trends (e.g., early attrition, onboarding gaps) and recommend solutions.

What We’re Looking For

Education

MBA / PGDM in HR (Tier-1 or Tier-2 colleges preferred)

Strong foundation in core HR Operations

Skills & Experience

3–5 years of hands-on experience in HR Ops

Knowledge of labor laws, HR compliance, and payroll inputs

Proficiency in HRMS tools & data reporting

Experience in performance review coordination, employee engagement & grievance handling

Strong communication skills – able to explain policies clearly and resolve employee concerns effectively

A problem-solver who can design processes that scale

Persona Traits

Empathy : Handles employee concerns with care and fairness

Integrity : Maintains confidentiality and does what’s right even in tough situations

Approachability : Builds trust and is easy for employees at all levels to approach

People-First Mindset : Believes that great employee experience leads to better business outcomes