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Position : Process Associate (Back Office)

Location : Ahmedabad(On-site)

Experience : 1+ Years

Shift Timing : 12 : 30 PM – 10 : 30 PM

Job Type : Full-Time

Company Overview :

MSBC Group is a dynamic and growing global IT solutions provider with a strong presence across the UK, US, and India, now expanding in the UAE. With 20+ years of excellence, MSBC specializes in delivering enterprise-grade platforms in FinTech, Health & Biomedical Research, Manufacturing, and Logistics. Our solutions are backed by ISO9001, ISO27001, and CMMI Level 3 accreditations, reflecting our commitment to quality and security.

Process Associate – Back Office Project

We are looking for a meticulous and detail-oriented Process Associate to join our team for a prestigious UK client project. This role is critical in ensuring seamless order processing, accurate quotations, and maintaining high standards of client satisfaction.

Key Responsibilities :

• Process orders and quotations received via email with accuracy, ensuring timely completion and compliance with client requirements.
• Enter order and quotation details into designated software systems, maintaining error-free documentation.
• Ensure all processed orders meet the quality benchmarks established by the client and the company.
• Act as the primary point of contact for key accounts, understanding their requirements and delivering customized, efficient solutions.
• Respond promptly and professionally to client inquiries, providing updates and addressing concerns related to orders and quotations.
• Identify opportunities for process improvement and collaborate with the team to implement efficiency-enhancing strategies.
• Maintain accurate records of processed orders and quotations, and prepare periodic reports for management review.

Skills & Qualifications :

What We Offer :