Customer Support AssociatePilgrim • guwahati, India
No longer accepting applications
Customer Support Associate
Pilgrim • guwahati, India
2 days ago
Job descriptionIdentify customer needs and determine the best course of action to resolve issues effectively. Investigate and escalate complex customer issues to the appropriate internal teams for further assistance. Collaborate with other departments to resolve customer complaints or coordinate special requests. Keepaccurate records of customer interactions, transactions, comments, and complaints on the ticketing tool. Maintain a high level of professionalism, empathy, and patience while interacting with customers. Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty. Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements. Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences. Collaborate with team members and share knowledge to ensure consistent and accurate customer support. Communicate effectively with other departments to relay customer feedback, trends, and insights. Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills. Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. High school diploma or equivalent; associate or bachelor's degree is a plus. Proven customer support experience or relevant customer service role. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathetic and patient demeanour when dealing with customer issues or complaints. Ability to handle a high volume of customer inquiries in a fast-paced environment. Proficiency in using customer support software, ticketing systems, and CRM tools. Ability to work independently as well as collaboratively within a team. Flexibility to work in shifts and adapt to changing schedules as required.
About the Role
The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support.
Location Andheri (Marol), Mumbai
Roles and Responsibilities
Customer Assistance :
- Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.
- Provide accurate and detailed information about products, services, policies, and procedures.
- Assist customers in troubleshooting and resolving customer’s issues with products or services.
- Ensure customer requests, concerns, and complaints are handled professionally and promptly.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
Problem Resolution :
Customer Satisfaction :
Communication and Teamwork :
Documentation and Reporting :
Requirements
Create a job alert for this search
Customer Support Associate • guwahati, India
Related jobs
)
Customer Success Associate
TekXera • guwahati, assam, in
Customer Success Associate (Hebrew Language) – Remote.Customer Success Associate – L1.International Customer Support.We are hiring skilled and customer-focused.
Customer Success Associates (L1).Hebr...Show more
Last updated: 3 days ago • Promoted
UKG APPLICATION SUPPORT ANALYST / ASSOCIATE CONSULTANT
Wimmer Solutions • guwahati, assam, in
UKG APPLICATION SUPPORT ANALYST / ASSOCIATE CONSULTANT.At Wimmer Solutions, we believe care creates community.We work smart.
we have built a reputation for results-oriented, innovative, business an...Show more
Last updated: 19 days ago • Promoted
Relationship Associate - Bancassurance
Confidential • Guwahati, India
Managing relationship with Axis Branch Sellers and thereby meeting target through Bank's FOS.Responsible for managing the leads generated from Branch and thereby convert into quality business.Must ...Show more
Last updated: 2 days ago • Promoted
PACE Operations Associate
Confidential • Guwahati, India
PACE (Program Success, Advocacy, and Customer Experience).If you enjoy solving problems, working with data, and supporting global enterprise clients behind the scenes, this role is for you.Customer...Show more
Last updated: 23 days ago • Promoted
MS D365 BC Support Specialist
Sikich India • guwahati, assam, in
D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements.
The ideal candidate will have hands-o...Show more
Last updated: 5 days ago • Promoted
US Customer Support & Sales (US Hours)
Bigtoe • guwahati, assam, in
Please apply only if you have significant experience providing customer support to US B2C customers.As a Customer Support Specialist, you will be responsible for engaging with potential and existin...Show more
Last updated: 1 day ago • Promoted
Cyber Security Customer Success Associate
CloudSEK • guwahati, assam, in
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!...Show more
Last updated: 6 hours ago • Promoted • New!
Customer Support Specialist Consultant – E-Commerce Marketplaces (German Market)
House Of Luma • Guwahati, Republic Of India, IN
Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable).
This role will be responsible for settin...Show more
Last updated: 2 days ago • Promoted
Customer Support Specialist
AutoPe Payment Solutions • guwahati, assam, in
We are looking for a Customer Support Executive to handle customer interactions, resolve queries, and ensure a smooth customer experience.
The role requires excellent communication skills, problem-s...Show more
Last updated: 6 hours ago • Promoted • New!
voice process associate
work4finance • guwahati, assam, in
NOTE : our salary range is between 14000 to 22000.This is a full-time remote role for a Voice Process Associate.Responsibilities include handling customer inquiries via phone, providing excellent cu...Show more
Last updated: 12 days ago • Promoted
Customer Support Associate / BPO Executive – Freshers & Women Restarting Careers (Voice & Non-Voice)
TUTOADDA • guwahati, assam, in
Customer Support & BPO roles across.Whether you're a recent graduate or someone returning to work after a career break, this is the perfect opportunity to start strong.
WFO (Work From Office – Mumba...Show more
Last updated: 10 hours ago • Promoted • New!
Customer Support
NDA • Guwahati, Republic Of India, IN
We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show more
Last updated: 12 days ago • Promoted
Us Customer Support & Sales (Us Hours)
Bigtoe • Guwahati, Republic Of India, IN
Please apply only if you have significant experience providing customer support to US B2C customers.As a Customer Support Specialist, you will be responsible for engaging with potential and existin...Show more
Last updated: 1 day ago • Promoted
Sales Executive
Policybazaar.com • guwahati, assam, in
Office Location : Malad (West), Mumbai.Contact Person - HR Anjali - What's app your resume to 8826269231.Interview Mode - Face to Face only (No Virtual rounds).
Working days- 6 days working with a ro...Show more
Last updated: 1 day ago • Promoted
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI) • guwahati, assam, in
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show more
Last updated: 4 days ago • Promoted
Customer Support Specialist consultant – E-commerce Marketplaces (German Market)
House Of Luma • guwahati, assam, in
Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable).
This role will be responsible for settin...Show more
Last updated: 2 days ago • Promoted
Relationship Associate Bancassurance
APP • Guwahati, Assam, India
Managing relationship with Axis Branch Sellers and thereby meeting target through Banks FOS.Responsible for managing the leads generated from Branch and thereby convert into quality business.Must e...Show more
Last updated: 1 day ago • Promoted
Customer Experience Associate
Beem • guwahati, assam, in
We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools / services to manage it, available for simple monthly subscription fee so you ca...Show more
Last updated: 30+ days ago • Promoted