PACE Operations Associate

About The Role

We're looking for a motivated and detail-oriented team member to join our PACE (Program Success, Advocacy, and Customer Experience) Operations team.

If you enjoy solving problems, working with data, and supporting global enterprise clients behind the scenes, this role is for you.

As part of the Customer Success Operations function , you'll work closely with PACE Customer Engagement Managers to ensure smooth, efficient, and high-quality service delivery. Your operational excellence will enable the client-facing teams to focus on strategic engagement, advocacy, and program success — while you keep the backend running seamlessly.

Key Responsibilities

• Provide backend operational support for assigned enterprise clients — including data uploads, reporting, platform configuration, QA checks, and troubleshooting.
• Partner with PACE Ops Manager & Customer Engagement Managers to manage daily operations and deliver timely client outcomes.
• Participate in internal syncs and client discussions (as invited) to align on project plans, feature enhancements, and ongoing issue management.
• Support recurring operational activities such as :
• Weekly / monthly client reporting and dashboards
• Reward catalog updates
• Program and user configurations
• Platform training sessions (as planned)
• Maintain accurate process documentation, issue logs, and follow-up trackers to ensure accountability.
• Collaborate cross-functionally with Product, Solutioning, Project Management, Tech Ops, Finance, Legal, and R&D to resolve client-impacting issues efficiently.
• Assist in bulk campaign launches and other client-specific operational needs.

What We're Looking For

What You'll Gain

About PACE

PACE — short for Program Success, Advocacy, and Customer Experience — is Vantage Circle's premium client success function.

The PACE team partners with global enterprises to ensure proactive engagement, measurable program outcomes, and lasting advocacy.

The PACE Operations team is the engine that drives this success — ensuring every client experience is smooth, consistent, and backed by operational excellence.

Skills Required

google sheets , Excel