Operations Manager – Training & Performance Coaching Company

About the Role

We are looking for a high-ownership Operations Manager who has direct experience running operations in a training, L&D, coaching, skilling, or education services company. This role requires someone who has managed the full training value chain — sales → scheduling → trainer deployment → learner operations → billing → reporting — and can build these processes into a scalable machine.

This is not a generic operations role. We want someone who has lived inside the training world, understands how revenue is generated, how trainers are managed, how fulfilment works, and how to keep the entire engine running end-to-end.

Key Responsibilities

Sales Operations

• Own lead flow, qualification, proposals, pricing sheets, and coordination with the sales team
• Manage pipeline hygiene, follow-ups, and CRM accuracy
• Ensure client commitments are clearly documented before handoff to fulfillment

Training Fulfillment & Delivery Ops

Marketing Operations

Finance & Commercial Operations

Process & Systems

People & Vendor Coordination

Requirements

Preferred Qualifications

Why Join Us