Technical Support Representative

We’re hiring a Customer Support Executive (B2B SaaS Support) — full-time, work from our office in Kasturi Nagar, Bangalore.

At PluginHive (Solvilor Technologies Pvt Ltd) , we power over 600K+ shipments every month for merchants on Shopify, WooCommerce, and AdobeCommerce. Our apps integrate with global carriers like FedEx, UPS, Delhivery, and Amazon , helping businesses automate and scale their shipping operations.

We’re looking for a Customer Support Executive with 2+ years of real experience supporting USA-based B2B customers. This is not B2C or telesales — it’s genuine product and technical support through email, chat, and on-call assistance (no cold calls).

What You’ll Do :

• Provide email, chat, and on-call support to B2B customers (mostly US-based merchants)
• Troubleshoot and resolve product and configuration issues for Shopify, WooCommerce, and AdobeCommerce users
• Collaborate with internal product and tech teams for escalations and feedback
• Maintain structured case records using Zendesk or similar tools

Requirements :

Preferred :

You’ll be working with real merchants — solving meaningful problems every day, not following scripts.

Apply with your résumé or message me directly on LinkedIn :