Travel Operations Head (FIT)

We are looking for a seasoned professional to lead our FIT (Free Independent Traveller) Operations team. The ideal candidate will bring strong leadership, industry knowledge, and a sharp eye for execution excellence.

Key Responsibilities :

• Lead and manage the FIT post-sales operations team
• Ensure smooth execution of all booked FIT files — from confirmations to final documentation
• Coordinate with hotels, transport vendors, DMCs, and internal departments
• Monitor service quality and handle escalations professionally
• Oversee visa, insurance, and other travel-related processes
• Streamline internal processes for operational efficiency
• Train and mentor the operations team to achieve excellence

Requirements :

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Skills Required

Team Management, Negotiation, Leadership, Problem-solving, Communication