Position Overview :
We are seeking a skilled Service Engineer to provide comprehensive production support for Vertex tax management systems and their integration with ERP platforms. This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.
Key Responsibilities
Functional Support :
- Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions
- Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments
- Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)
- Ensure accuracy of tax rates, exemptions, and tax determinations
- Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex
- Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes
- Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy
- Receive, analyze, and prioritize related support tickets
- Provide timely solutions to users and document resolution steps and knowledge base articles
- Support system upgrades and patches
- Monitor system performance and recommend improvements
Technical Operations :
Perform SQL & Data Analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliationTroubleshoot ERP-Vertex integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postingsMaintain API Data Feeds including Vertex API calls, REST / SOAP integrations, and data flow between Vertex and ERP systemsImplement Performance Optimization by identifying slow queries, resolving batch processing issues, and improving tax data loadsSupport FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle FusionSupport Tax Reporting for Compliance (Sales & Use Tax, VAT / GST Returns, Withholding Tax Reports, 1099 / 1042 forms, etc.)Assist in SOX Audits, ensuring controls, documentation, and approvals are in place for tax processesReconcile tax liabilities in Vertex vs. ERP tax subledger vs. GL postingsPrepare and validate audit-ready tax reports for external and internal auditsEnsure compliance with Vertex Tax Engine updates (new tax rates, regulatory changes, etc.)Operational Support :
Utilize Vertex Support Website (MyVertex) for issue resolutionCreate and manage support ticketsAccess Vertex Knowledge Base, Release Notes, and PatchesFollow up on issue resolutions and track service requestsTest tax rate updates and system upgradesCoordinate regression testing for ERP and Vertex quarterly updatesAssist accounting, tax, and finance teams with Vertex-related issuesDocument troubleshooting steps and best practices for tax processingRequired Qualifications :
Strong understanding of Indirect Taxation (Sales & Use Tax, VAT, GST, Withholding Tax)5+ years experience with Vertex tax systems and ERP integrationsKnowledge of Tax Calculation Rules, Jurisdictions, and Product Taxability AssignmentsProficiency in SQL and data analysisExperience troubleshooting API integrations and data feedsUnderstanding of tax compliance reporting requirementsFamiliarity with SOX audit requirements for tax processesExperience with FBDI & ADFdi for data imports and updatesStrong problem-solving skills for complex tax calculation issuesAbility to document and communicate technical solutions effectivelySkills Required
vertex , Oracle Fusion, Indirect Tax, Vat, Gst