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FIS Quantum / Echos Production Support Service Engineer

ConfidentialKolkata, Mumbai

9 days ago

Job description

Key Responsibilities :

Financial Systems Support

Provide end-to-end support for FIS Quantum and Echos treasury management systems
Maintain static data within the Quantum environment to ensure system integrity
Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers
Identify and resolve interface issues with bank statements and cashflows
Configure, troubleshoot, and fix Cash Xplorer functionality
Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
Learn internal systems to provide comprehensive end-to-end support to users
Receive, analyze, and prioritize related support tickets
Provide timely solutions to users
Document resolution steps and knowledge base articles
Support system upgrades and patches
Monitor system performances and recommend improvements

Technical Operations

Apply strong Oracle / SQL Server database expertise to maintain system performance

Author and optimize SQL queries for data extraction and reporting

Apply working knowledge of the Quantum data model to troubleshoot complex issues

Work with Golden Gate and Datapipelines technologies for data integration

Support integration points between FIS systems and Oracle Fusion AGIS / GL modules

Utilize FIS ticketing system to manage and track support requests

Governance & Compliance

Maintain SOPs, process documentation, and impact assessments for system updates

Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity

Ensure financial data accuracy, SOX compliance, and internal control adherence

Participate in change management processes to minimize operational disruptions

Required Qualifications :

5+ years experience with FIS Quantum and Echos treasury management systems

Hands-on experience in static data maintenance within financial applications

Proficiency in Oracle / SQL Server database concepts and SQL query authoring

Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum

Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement

Familiarity with bank statement and cashflow interfaces

Experience with Cash Xplorer configuration and troubleshooting

Working knowledge of Golden Gate and Datapipelines technologies

Understanding of SOX compliance requirements for financial systems

Experience with FIS support tools including the FIS ticketing system

Skills Required

FIS Quantum, FIS Echos, SWIFT systems, Oracle Fusion Intercompany, Oracle Fusion General Ledger

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Production Support Engineer • Kolkata, Mumbai

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