Navi - Associate Manager II - Chief Of Staff - Strategy & Business Operations

About the Team :

• Currently, Navi is into Lending, Health Insurance, Mutual Funds, Gold & UPI.
• This position is for the function SBO (Strategy & Business Operations), which spans across all of these businesses.
• SBO is front end for all non-automated interactions with Navi customers and has two broad focus areas :

1. Be the representative of the customers in Navi and the representative of Navi to the Customers

2. Build Industry first and best ever customer-facing innovations across products - Look for big problem statements which can create long-term step-jump results (e.g. how to make cashless health claims to 90% - Industry is at 50% or how to solve fraud in debt management and claims)

SBO currently has four operating verticals with a prime focus on achieving business objectives :

Debt Management :

Focus on making our lending portfolio profitable by ensuring we get the most of money back, we have lent using data science and human behavior principles.

Customer users' pain points and working with product and tech to better our offerings.

Claims :

SBO also has central functions to ensure constant innovation & support for operating verticals :

About the Role :

What We Expect From You?

Strategic Initiatives :

Operational Efficiency :

Communication Bridge :

Project Management :

Problem Solving :

Must Haves :

About Navi :

We are on a mission to make finance simple, accessible and affordable for a billion Indians.

Guided by a strong customer-first approach, we are building tech-first solutions that work at scale.

Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations.

But we're just getting started!

Our Culture :

At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly.

We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence.

Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way.

Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together.

You can explore them at navi.com / our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact

(ref : iimjobs.com)