Associate Manager- UPI Payment Operations

Associate Manager

UPI Payment Operations

Location : Bangalore

About the Team

At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and optimising costs through continuous improvement.

About the Role

We're looking to strengthen UPI transaction operations with a dedicated team member focused on reliability and issue resolution. You will work closely with NPCI, banks and vendors to manage transaction issues, streamline processes, and improve user experience. This is a high-ownership role with a direct impact on customer trust.

What We Expect From You

Ownership & Process Management

• Build strong working relationships with NPCI, banks and vendors
• Define SOP and own resolution of all transaction issues including terminal status discrepancies, fund flow gaps and reconciliation delays.
• Drive root cause analysis and long-term fixes to minimize customer impact.

Day-to-Day Operations

Must Haves

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we're building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We're looking for people who dream big when it comes to innovation. At Navi, you'll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you're driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it's about how you think, build, and grow. You'll thrive here if :

Skills Required

Process Management, Coordination, Conflict Resolution, Problem-solving