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Associate Manager, Strategic Initiatives

Associate Manager, Strategic Initiatives

NaviBengaluru, Republic Of India, IN
30+ days ago
Job description

About the Team

Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. This role is within the Strategy & Business Operations (SBO) function, which supports all business lines and serves as the front-end for non-automated customer interactions.

SBO's Core Mandate :

  • Act as the voice of the customer within Navi and represent Navi to its customers.
  • Drive industry-first, customer-facing innovations to solve large-scale problems (e.G., increasing cashless health claims from 50% to 90%, or tackling fraud in debt management and claims).

Key Operating Verticals :

  • Debt Management : Focus on making our lending portfolio profitable by ensuring we get most of money back we have lent using data science and human behavior principles.
  • Customer Experience : Understanding users pain points and work with product and tech to
  • better our offerings.

  • Claims : Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront
  • Operations : Non customer facing operations focussed on making customer experience better while managing operations risk
  • Central Functions :

  • Process Excellence : Create, audit and improve people and various processes : broadly involves auditing and doing RCAs on people and processes and using that to drive actions which improves the business metrics for short and long term.
  • Control Tower : Real time monitoring of all critical business metrics along with pre-empting and intervening any issues at early stage
  • About the Role

    At SBO, we are looking for bright people who are at the very cusp of their professional journey

    and have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential.

    If you are someone who has exceeded expectations in MOST of the things you have taken up in

    your life (be it academics, or work, or any hobbies), it’s a place made for you.

    What We Expect From You

  • Define and refine program objectives, strategies, and execution plans
  • Lead end-to-end program management, ensuring timely delivery and issue resolution
  • Collaborate with cross-functional teams (product, tech, analytics) to co-create solutions and drive business outcomes
  • Design and execute experiments to test new ideas and identify the most effective approaches
  • Develop workflows, dashboards, and metrics to track performance and effectiveness
  • Ensure project quality through adherence to best practices and continuous improvement
  • Identify risks early and implement mitigation strategies
  • Be part of a strategic initiative with the potential to transform the industry
  • Must Haves

  • Strong business-first mindset with a problem-solving approach
  • Highly analytical and data-driven in decision-making
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with a collaborative working style
  • Self-starter with the ability to thrive in a fast-paced, dynamic environment
  • Proactive and innovative;
  • comfortable exploring unconventional solutions

  • Tech-savvy and open to working in a technology-driven setup
  • Willingness to be hands-on and dive deep into problem-solving
  • About Navi

    We are on a mission to make finance simple, accessible and affordable for a billion

    Indians. Guided by a strong customer-first approach, we are building tech-first solutions

    that work at scale. Our offerings include a range of financial products and services

    across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

    Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s

    fastest-growing financial services organisations. But we’re just getting started!

    Our Culture

    At Navi, we’re a place where ambition meets opportunity and ideas turn into impact

    quickly. We empower people with high ownership from the start, encouraging them to

    solve meaningful problems and build with excellence. Teams here work in an

    environment that values speed, collaboration and craftsmanship, while celebrating

    learning, growth and shared wins along the way. Whether you’re shaping the future of

    fintech products or driving innovation behind the scenes, life at Navi means being part

    of a high-energy, talent-driven workplace where your contributions truly make a

    difference.

    We’re guided by our own operating system - The Navi OS - a set of principles that

    shape how we work and win together. You can explore them at navi.Com / our-values

    to see what drives us every day.

    If this feels like you, Navi is the place to grow, thrive and make a real impact.

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    Associate Manager • Bengaluru, Republic Of India, IN

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