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Technical Support Associate

Technical Support Associate

Tata Consultancy ServicesRepublic Of India, IN
6 days ago
Job description
  • Should be customer centric and understand the Service Desk (SD) support function.
  • Candidate should be proficient in written and verbal English to provide the required IT services.
  • Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
  • Ready to work support during weekend also as per monthly roster.
  • Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
  • Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
  • Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.

    • Certification : Any relevant certification (Preferred).

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    Associate Technical Support • Republic Of India, IN

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