Technical Support

ConfidentialIndia

7 days ago

Job description

Job Description : Technical Support Engineer

Role : Technical Support Engineer
Designation : Junior Associate
Work Location : Mangalore
Shift : 9 hours per day, with shift changes every month.

About Us

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

What you'll do & how you'll make your mark .

Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions

Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback

Testing & analysis of all products & services

Identifying any bugs / issues in the system and assisting in their resolution

Recording, tracking, and reporting problem activity

Building strategies to improve efficiency, profitability, and quality of service

Reviewing existing product / feature documentation; publish documentation in internal knowledge bases

Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all time

Who you are & what you'll need to succeed.

Experience : 0-1 years in Customer Service or similar capacity, preferably on an IT platform

Educational Qualifications : Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred

Troubleshooting technical issues related to webinar

Must be customer-focused and willing to do whatever it takes to resolve customer issues Strong customer interaction skills and ability to work in a variety of customer situations Outstanding written and verbal communication skills

Ability to solve complex problems quickly, inventively, and resourcefully

Good working knowledge of computers and the internet; strong ability to develop new skills

Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation

Strong attention to detail

Avid internet user, with a strong inclination towards technology

Highly motivated and energetic team player, with excellent interpersonal skills. u Must be willing to work in rotational shifts

Why Join Us

Impactful Work : Make a real difference by helping customers solve their technical problems.

Innovative Environment : Work with cutting-edge technology and be part of a forward-thinking company.

Supportive Team : Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer!

Skills Required

Documentation, Information Security, Customer Service, Troubleshooting, Technical Support

Create a job alert for this search

Technical Support • India

Related jobs

Promoted

Customer Technical Support Specialist – SaaS Compliance Platform

BigRioNagpur, IN

Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 16 days ago

Promoted

Technical Support Advisory

ConfidentialIndia

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentia...Show moreLast updated: 30+ days ago

Promoted

Tier 1 Technical Support Engineer

Trantornagpur, maharashtra, in

Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 23 days ago

Promoted

Technical Support Specialist

LxmeRepublic Of India, IN

At LXME, we’re building India’s first full-stack financial platform for women — designed to help.We’re on a mission to create real impact, and. The Technical Support Specialist is responsible for pr...Show moreLast updated: 3 days ago

Promoted

Technical Support Engineer II

Aspect SoftwareNagpur, IN

Job Title : Technical Support Engineer II.Shift 1 : 4 : 00 PM to 1 : 00 AM IST.Shift 2 : 10 : 30 PM to 7 : 30 AM IST.Aspect Software develops world-class Workforce Engagement Management software that empowers...Show moreLast updated: 3 days ago

Promoted

Technical Support Engineer for a Web / Mobile application for US Company

Textellent, Inc.Nagpur, IN

Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago

Promoted

PKI Technical Support Engineer

CloudLabs Incnagpur, maharashtra, in

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 16 days ago

Promoted

Technical Support Specialist

Desire Energy Solutions Pvt. Ltd.Jaipur, Republic Of India, IN

Schedule and coordinate meetings, appointments, and events for executives.Ensure that executives are aware of their daily schedules and are well-prepared for meetings. Organize and coordinate meetin...Show moreLast updated: 22 days ago

Promoted

Technical Support(Ccna Certified)Salary Upto 8l / A, Call Indushree 7848820046

ConcentrixChennai, Republic Of India, IN

The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists. Communicate with customers via phone and chat...Show moreLast updated: 3 days ago

Promoted

Technical Support Specialist

AppLogic NetworksNagpur, IN

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago

Promoted

Personalized Support Engineer (Technical Support with Ticketing Tool Exp)

TELUS DigitalNagpur, IN

The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers. Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 2 days ago

Promoted

Technical Support Specialist

Mindtecknagpur, maharashtra, in

Job Opportunity : L2 Support Engineer (Multiple Positions).Start Date : ASAP (within 3-4 weeks).We are hiring L2 Support Engineers to join our dynamic IT team. Junior Engineers : 2–3 years of experienc...Show moreLast updated: 1 day ago

Promoted

Technical Support Engineer

Mech-Mind RoboticsNagpur, IN

Support the sales strategies and customer interaction of the outside sales team.Develop and implement processes between sales and solutions engineering. Coordinate and participate in technical demon...Show moreLast updated: 3 days ago

Promoted

Technical Support Specialist

LexitasChennai, Republic Of India, IN

Lexitas is a high growth company.The Company is built on a belief that having strong personal relationships with our clients, and providing reliable, accurate and professional services, is the driv...Show moreLast updated: 16 days ago

Promoted

SaaS Customer Support

PlusVibeNagpur, IN

AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 2 days ago

Promoted

Technical Support Engineer

TerraGiGnagpur, maharashtra, in

Technical Support Engineer - Infrastructure & Cloud.We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enor...Show moreLast updated: 1 day ago

Promoted

Technical Support Engineer

AtlassianNagpur, IN

Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 1 day ago

Promoted

Technical Support Engineer

Alvaria CXNagpur, IN

From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge. We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago