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Endpoint Security Engineer (L1&L2)

Endpoint Security Engineer (L1&L2)

Sattrix Information SecurityMumbai, Maharashtra, India
15 hours ago
Job description

Device Management (Endpoint) Support Engineers – L1 & L2

Location : Chennai, Hyderabad and Mumbai

Mode : work from office (5 days)

Shifts : Rotational Shifts (24x7)

Budget - L1 : 6-7 LPA; L2 : 15-18 LPA

Skills required (End Point Security) :

  • Sentinal One
  • Carbon Black
  • Aruba - NAC
  • DAM - Imperva
  • DSF - Imperva

Job Overview :

We are looking for Device Management L1 and L2 Support Engineers to join our Security Operations team. The ideal candidates should have relevant hands-on experience in managing security devices, basic to intermediate understanding of networking and operating systems, and familiarity with security tools and support processes.

Required Skills (Common for Both Levels) :

Basic to Intermediate understanding of :

  • Networking : Firewalls, routing, TCP / IP, packet flow & analysis.
  • Operating Systems : Windows, Unix / Linux / Ubuntu.
  • Security Concepts : OWASP Top 10, vulnerability management, system hardening, CIA triad, etc.

    • Hands-on experience with :

  • Security Tools :
  • Network Security – WAF, APT, Secure Web Gateway
  • Endpoint Security – EDR, DAM, NAC, DLP, FIM, IRM
  • IAM – PIM, RSA
  • Infrastructure & Monitoring – Active Directory, SIEM / SOAR, Web Application Security
  • Incident, change, and problem management processes.
  • Basic automation & scripting (e.g., Bash, Python), Ansible, REST API.
  • Security documentation – SOPs, reports, configurations, dashboards.
  • Good communication, documentation, and stakeholder coordination skills.

    • Key Responsibilities :

    L1 Support Engineer :

  • Perform daily monitoring, health checks, and first-level support of security infrastructure.
  • Handle user queries and coordinate with L2 / TAC teams for escalations.
  • Assist in technical documentation (SOPs, daily reports, dashboards).
  • Follow defined SLAs and support internal / external audit requirements.
  • Work with tools like EDR, NAC, DLP, IRM, SIEM / SOAR, WAF, and endpoint security platforms.
  • Participate in incident and change management.
  • Contribute to the upkeep of device configurations and health monitoring.

    • L2 Support Engineer :

  • Handle L1 escalations, perform root cause analysis, and manage issue resolution.
  • Coordinate with OEM vendors for RMA, patching, and upgrades.
  • Ensure SLAs are met and assist in audit readiness.
  • Troubleshoot and manage tools such as EDR, DAM, NAC, DLP, FIM, IRM, WAF, Secure Web Gateway, SIEM / SOAR, and IAM tools like PIM / RSA.
  • Participate in automation and optimization initiatives using scripting, Ansible, REST APIs.
  • Maintain and update documentation including SOPs, configuration baselines, dashboards, and audit reports.
  • Participate in capacity planning, change / problem management, and process improvement.

    • Experience Requirements :

  • L1 Role : Experience : 2 to 4 years total, with at least 1 year in security device management and operations .
  • L2 Role : Experience : 4 to 6 years total, with at least 4 years in security device management and operations .

    • Educational Qualifications :

    B.E. / B.Tech / MCA or equivalent in a relevant field.

    Preferred Certifications :

  • Certified Endpoint Protection Professional
  • Network Security Certified Professional
  • CEH, CISM, CISSP (for L2)
  • ITIL, COBIT, ISO 27001

    • Kirti Rustagi

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