You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity.
You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment.
You are dynamic, result oriented and could drive results through others, possess strong analytical and - negotiation skills and excellent process orientation.
Creating strategies with senior management and develop policies that will correlate with the organization goal. implementing effective processes and standards.
Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
Responsible for management of critical and complex changes wherever applicable.
Initiate and drive continuous service improvement plans.
Identification and communication of potential risks and dependencies in timely manner to stake holders.
Responsible for Performance management, career development and retention of the team members.
Should have an innovative and transformational mindset to identify opportunities to optimize processes.
Qualifications And Experience :
Minimum 8 years of Experience as operation head in Technical Support process.