Team Leader - Customer Service Operations

Job Description

• Under general supervision, evaluates and processes basic Lennox Industries customer email and online inquiries for price, availability, order placement and return goods authorizations.
• Responsible for the day-to-day operations of a team of representatives that handles customer service inquiries and problems
• The supervisor must take charge of the day-to-day application of organizational policies and procedures and serve as a liaison with key customers to resolve problems and discrepancies.
• Plan, direct, supervise and evaluate work flow.
• Direct and coordinate staff involved in a variety of activities, such as order processing, consumer relations, sales support, reviewing warranty claims and problems, processing customer returns and exchanges and expediting service and repairs.
• Coordinate work activities to achieve the volume expected to meet operational requirements.
• Recognize and recommend operational improvements.

Qualifications