Senior Training Manager

Job Title : Senior Manager – Training (International BFSI)

📍 Location : [Mumbai, Malad]

🕒 Employment Type : Full-Time

🧭 Department : Learning & Development / Operations / BFSI

🎯 Job Summary :

We are seeking an experienced and strategic Senior Manager – Training to lead learning and development initiatives across international BFSI operations. The ideal candidate will have deep domain expertise in banking, financial services, and insurance, with a proven track record of designing and delivering training programs for global teams in compliance, customer service, operations, and risk management.

🛠️ Key Responsibilities :

• Develop and implement training strategies aligned with international BFSI standards and business goals.
• Lead end-to-end training lifecycle : needs analysis, content design, delivery, and evaluation.
• Oversee onboarding, process, compliance, and leadership training across banking, insurance, and financial services verticals.
• Collaborate with global stakeholders to localize training for regional regulations.
• Manage a team of trainers and instructional designers across geographies.
• Monitor training effectiveness using KPIs such as CSAT, NPS, productivity, and quality scores.
• Ensure alignment with regulatory bodies and audit requirements for training documentation and delivery.
• Leverage digital learning platforms (LMS, e-learning, virtual classrooms) to scale training globally.
• Drive continuous improvement through feedback loops, post-training assessments, and refresher programs.

🧑 💼 Qualifications :

💻 Preferred Skills :

🚀 What We Offer :