Assistant Manager - Credit Services - IC

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If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Credit Services IC

Business : Wholesale Operations

Principal Responsibilities

• Strong knowledge in preparation of FOL and FAL
• Understanding Loans and mortgages, Credit Services and be able to process request / complex transaction.
• Be able to conduct Quality checks for the process and able to effectively resolve the queries of the team about Credit process.
• To be able to understand and work on the Collateral mismatches between different systems (HUB and CARM)
• Research on the different categories of mismatches and resolve those by connecting with relevant stake holders.
• Able to produce the MI report for all the mismatches with reasons for daily / weekly / monthly reporting purpose.
• To communicate with RMs (written / verbal) to ensure that the request is in line with the Credit Policies
• To implement the Credit policies / procedures laid out by the Credit Risk Management.
• Achieve and exceed relevant process targets in line with business objectives.
• Acquire and update knowledge on the process, procedures, and products on an ongoing basis.
• Candidate should be proficient in Microsoft office tools and excel.
• Delight external customers by providing excellent service.
• Be a single point of contact for the onshore region concerned and should be able to handle issues & escalations from the team.
• Analyze business trends, establish volume forecasting and plan for effective capacity / resource utilization.
• Ensure usage of Production Management Tools.
• Manage work for quality and ensure compliance with audit requirements.
• Drive constant improvement in the quality of service provided to Business partners and external customers.
• Manage the timely processing of all instructions with good quality level .ie. SLA management / Work allocation
• Handling high value transactions with utmost care given the inherent operational risk.
• Ensure Training for the new staff is planned & executed on time and monitor performance including signoffs.
• Building positive and professional relationships with Business Partners and colleague in other areas.
• Motivate teams working in a challenging operational environment working different shift.

Qualifications

What additional skills will be good to have

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.'

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Skills Required

Microsoft Office, Excel