Desktop Engineer (Night Shift) (15h Left)

Company : Creatigrity Technologies Private Limited

Location : 175, EPIP 2nd Phase, KIADB Industrial Area, Brookefield, Bengaluru, Karnataka – 560066

Shift : Night Shift

Position Overview

Creatigrity Technologies is looking for a Desktop Engineer with strong troubleshooting skills to provide end-to-end IT support across hardware, software, network, and communication systems. The ideal candidate should have hands-on experience resolving Outlook, LAN / WAN, Wi-Fi, VOIP, and hardware issues, while coordinating with service providers and vendors to ensure smooth IT operations.

Key Responsibilities

• Email & Outlook Support
• Create, configure, and delete Outlook user accounts.
• Troubleshoot Outlook email sync, login, and configuration issues.
• Manage mailbox permissions, PST files, and connectivity with Exchange / Office 365.
• Networking & Connectivity
• Troubleshoot LAN / WAN, Wi-Fi connectivity, and DNS / DHCP issues.
• Monitor and maintain network performance, escalating major outages.
• Assist in IP configuration, subnet troubleshooting, and switch / port issues.
• VOIP & Communication Tools
• Troubleshoot VOIP-related issues including Communicator, Access Metrix, and softphone clients.
• Ensure proper connectivity and call quality across systems.
• Hardware & System Maintenance
• Diagnose and resolve issues related to RAM, hard disks, SNTP, printers, desktops, and peripherals.
• Perform routine preventive maintenance and upgrades.
• Coordinate with desktop suppliers and vendors for warranty claims / replacements.
• Service Provider Coordination
• Liaise with Internet Service Providers (ISP) to resolve outages and downtime.
• Coordinate with UPS vendors to ensure power backup availability.
• Manage AMC vendors for desktop and hardware support.
• General IT Support
• Provide L1 / L2 IT support for end-users on applications and system-related issues.
• Handle software installations, updates, and license management.
• Monitor and report on IT infrastructure health.
• Maintain asset inventory, IT documentation, and ticketing systems.
• Shift & Communication
• Provide support during night shift operations.
• Maintain effective communication with team members and stakeholders for seamless IT support.

Required Skills & Qualifications