Customer Exp and Faults Engineer

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About this opportunity :

Customer Exp and Faults Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

What you will do :

• Service Alarm Monitoring.
• Alarm Management for the assigned Network Services.
• Ticket Management.
• Monitoring all events in Customer's managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions.
• Responsible to interact with the resource and service instances to intercept, validate and / or collect network, IS / IT / Telecom Infrastructure events information for distribution to related processes.
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.
• Work Order Handling.
• Regular follow up on the events with relevant departments working on it as per the MSTOP process.
• Work towards KPI & Balanced Scorecard parameters.
• Work towards the IPM parameters assigned by the CA Manager.
• End to end responsible for the incident ticket lifecycle.
• Alignment to the organizational guidelines & departmental processes & procedures.

Key Qualifications :

Why join Ericsson

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city : India (IN) || Noida

Req ID : 774704

Skills Required

alarm management