Senior Technical Account Manager

About Ema :

Ema is redefining how work gets done by building the next generation of agentic AI technology that empowers every employee to be their most creative and productive. Our Universal AI Employee automates repetitive tasks, enabling enterprises to focus on strategic initiatives.

Founded by ex-Google, Coinbase, and Okta executives and backed by the world's top investors and angels, Ema is well-positioned to revolutionize enterprise productivity. We are headquartered in Silicon Valley, with a growing team in Bangalore. Our hybrid work environment encourages innovation and collaboration across geographies.

Role Overview :

As a Senior Technical Account Manager at Ema, you will be the driving force behind successful implementations of agentic AI workflows, ensuring enterprise customers realize the full value of Ema's solutions. You will act as the primary liaison between customers and Ema's internal teams, holding all the threads across project management, stakeholder communication, technical issue resolution, and AI workflow maintenance.

This role demands strong technical project management, the ability to proactively identify and mitigate risks, and a deep understanding of AI Employees—including how to evaluate and optimize them from the customer's perspective. The TAM will also determine when to engage internal teams (e.g., AI Application Engineering) to resolve issues or improve performance.

This is a high-ownership, high-impact role ideal for someone who excels in fast-moving environments, enjoys solving complex challenges, and is passionate about transforming enterprise workflows with AI .

Key Responsibilities :

1. Project Management & Implementation

• Lead end-to-end implementation of Ema's agentic AI workflows for enterprise customers.
• Own the entire project lifecycle—from kickoff, planning, execution, risk mitigation, and go-live to post-deployment optimization.
• Identify and mitigate technical, stakeholder, and business risks proactively, ensuring successful customer adoption.
• Serve as the single point of contact for all implementation-related deliverables, setting clear expectations with both internal and external stakeholders.
• Work closely with engineering and solution engineering teams to resolve technical roadblocks swiftly.

2. AI Employee Maintenance & Evaluation

3. Customer Training & Enablement

4. Customer Relationship Management & Retention

5. Communication & Stakeholder Management

Required Skills and Qualifications :

Why Join Ema

Ema Culture and Values :

Benefits :

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Skills Required

Communication Skills, Adaptability, Project Management, Strategic Thinking, Cloud Services, ownership , Problem Solving, Customer Engagement