Guest Experience Coordinator

About Zolo

Zolo is India’s largest co-living platform, redefining how young professionals and students live together. With a presence across multiple cities, we create vibrant, functional, and affordable communities through smart design, technology, and efficient operations.

About the Role

We are looking for an energetic and guest-focused Receptionist (Front Desk Executive) to be the face of our hostel operations. This role involves welcoming travelers, managing check-ins / check-outs, handling guest queries, and ensuring smooth day-to-day operations. The ideal candidate will bring a friendly personality, problem-solving attitude, and strong communication skills to create memorable experiences for our guests.

Key Responsibilities

• Manage the hostel front desk – guest check-ins, check-outs, and reservations.
• Provide clear, polite, and effi cient responses to guest inquiries.
• Ensure smooth daily hostel operations and proactively resolve guest issues.
• Maintain billing records, handle POS transactions, and generate basic reports.
• Support hostel community events and activities to enhance guest experience.
• Coordinate with housekeeping and operations teams for seamless service delivery.