Customer Service Representative

Job Description – Customer Service Executive

Position : Customer Service Executive

Location : West Delhi, India

Employment Type : Full-time

Working Hours :

9 : 00 PM IST – 6 : 00 AM IST (Non-negotiable)

Note : Candidates who are willing to work during this timeframe apply others please don't apply.

Overview

We are looking for a proactive and customer-centric Customer Service Executive who can handle inbound calls, respond to customer queries, and manage all communication channels integrated with our Shopify store. The ideal candidate should have excellent spoken English, strong communication skills, and the ability to confidently interact with customers from the US market .

Key Responsibilities

• Answer incoming customer phone calls professionally and promptly.
• Communicate with customers in clear, fluent, and polite English.
• Manage and respond to all customer messages across Shopify channels, including :
• Shopify Inbox
• Email
• WhatsApp (if connected)
• Social media direct messages (Facebook, Instagram, etc.)
• Resolve customer inquiries related to orders, shipping, returns, and product information.
• Maintain accurate records of interactions and update customer details in the system.
• Coordinate with internal teams (Operations, Dispatch, Product) for issue resolution.
• Ensure timely follow-up for pending customer issues.
• Identify recurring issues and escalate them when needed.
• Maintain high standards of customer satisfaction and support quality.

Requirements