Customer Support Representative

Job Responsibilities :

• Provide first level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Provide excellent customer service and communication to customers.
• Relay information between Internal and External Customers in a proactive and efficient manner.
• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
• Coordinate with resources / third party vendor to meet the SLAs.
• Ability to complete the assignment on schedule.
• Ensure all orders are completed and systems updated accordingly.
• Ensure all outbound paperwork is accurate and recorded correctly.
• Maintain metrics, customer service logs.
• Other duties and special projects as assigned.

Job Requirements : Education Experience

Skills Required

Microsoft Office