Ivalua Application Specialist

Job Description

Job Title

Solution Designer - Ivalua

SECTION A : POSITION SUMMARY

State the objective and purpose of the role.

We are looking for a skilled Ivalua Solution Designer to join our team. This dual-purpose role involves both supporting Ivalua applications integrated with SAP ERP as well as implementing customizations and changes to meet evolving business requirements.

The ideal candidate will be experienced in Ivalua support, especially in S2C (Source-to-Contract), SIM / SRM (Supplier Information Management / Supplier Risk Management), and P2P (Procure-to-Pay) modules. The candidate must have configuration skills to configure workflows, forms, business rules, and UI elements in Ivalua, as well as relevant scripting & SQL skillsets like Ivalua scripting (VSL). The candidate should have integration knowledge and experience with APIs, web services that may be required when integrating Ivalua with other systems.

Key Responsibilities :

Support Responsibilities :

• Provide Level 2 and Level 3 support for Ivalua applications, ensuring smooth operations and resolving issues related to S2C, SIM / SRM and P2P modules.
• Troubleshoot and debug Ivalua application issues, especially around approval flows and configurations, identifying root causes and applying timely solutions.
• Analyze Ivalua logs, error messages, and system behaviour to pinpoint issues, providing resolutions to minimize downtime.
• Manage and maintain authorizations and user profiles within Ivalua, ensuring compliance with security and access control policies.
• Assist in incident management, effectively identifying and resolving technical issues, and managing service requests.
• Ensure the stability and performance of the Ivalua application by proactively addressing recurring issues and system behaviour anomalies.
• Support internal and external IT audit reviews and implement improvements to comply with IT policies

Change and Customization Responsibilities :

SECTION B : KEY RESPONSIBILITIES AND RESULTS

Indicate key responsibilities and performance indicators of this role.

For existing role, please indicate additional responsibilities in bold.

Key Result Areas

Required Outputs / KPIs

Measurement Method

Deliver demands / CRs to meet business requirement

All Demands assigned are delivered on time and on cost and without any rework.Customers are satisfied with the outcome of the change. Zero defects after deployment of the change.

Measurement of ServiceNow statistics.

Deliver timely resolution of incidents and SRs

Close incidents and requests raised by business users and SMEs within SLA

Measurement of ServiceNow statistics.

SECTION C : MAJOR CHALLENGES / TYPICAL PROBLEMS ENCOUNTERED

List the principal challenges or problems faced by the role in achieving the results of the position.

Also, describe the extent to which originality or creativity is required in solving the problems faced.

Specify unique problems associated with the position because of job complexity, economic and environmental aspects or growth potential.

For existing role, please indicate additional challenges and problems in bold.

1.

Various priorities from different stakeholders

2.

Complex business requirements and the challenge (and need) to simplify business processes

SECTION D : DECISION MAKING AUTHORITY

Provide key information (both from a Problem Solving and Accountability Perspective) with appropriate examples to help define the scope and impact of the job and the extent to which the job has authority to manage resources and make decisions. (To also consider the approval limits of the role, procedural decision making, authority and empowerment.)

For existing role, please indicate additional decision making authority in bold.

Decisions made under own authority

Decisions referred to higher authority

Decision on the solutioning to meet business requirements

Major departure against best practice or significant changes to iValua set up today

SECTION E : ROLE DIMENSIONS

Financial Targets and Budgets (indicative measures for job sizing)

Please indicate currency.

Revenue

NA

Orders

NA

Capital expenditure budget

NA

Operating budget

NA

Others, e.G. EBIT

NA

Markets and Customers

Target markets / segments

NA

Impact on customers

NA

Customer type

☒ Mainly internal ☐ Mainly external ☐ Both internal and external

Staff Under Management :

To ensure that all information provided in this section is tallied with the appended Organisation Chart.

Number of direct reports (Internal)

Not managing any staff

Total staff under management (i.E. Internal + External

Managing external NCS AMS staff who are from the NCS AMS organisation.

MM (Exec 1 – 4) headcount :

Not managing any staff

PF (P1 – P5) headcount :

Not managing any staff

OS (All OS Grades) headcount :

Not managing any staff

SECTION F : QUALIFICATIONS / EXPERIENCE / KNOWLEDGE REQUIRED

Indicate key knowledge and skills required for this role to perform the tasks to a satisfactory level. To also specify a suitable level of qualification required (i.E. basic, advanced, or professional), where applicable.

Essential / must have

Desirable / preferable

Education level, knowledge and work / industry experience

Professional / technical skills

The following are not essential but may be value-added :

Behavioral (e.G. negotiation skills, presentation skills)

Bengaluru

Open to clean room

Immediate joiner