Process Delivery Manager

Job Description

Roles & Responsibilities :

Process delivery Management for services in Antimoney laundering, financial crime compliance services.

Knowledge in environmental compliance is an added advantage

Responsible for customer deliverables, monthly reporting and delivery confirmation, Risk management and OPLs.

Responsible for requirement gathering, topic migrations and successful implementation.

Responsible for deliverable allocation to the project team

Responsible for identifying the training needs and competency development for the project team.

Responsible for career planning of the project associates.

Responsible for skill hunting, recruitment and outsourcing.

Responsible for customer receivables.

Responsible to identify productivity improvements and implement the same.

Accountable for team's delivery performance.

Accountable of the quality of customer deliverables.

Accountable for self and team's training / upskilling fulfillment.

Accountable for associate's feedback management.

Support for customer acquisition, identify opportunities and presales activities.

Support to identify new areas of business

Support to prepare proposals, contracts, customer billing.

Support to improve customer satisfaction index / net promoter score.

Required skills :

Strong functional knowledge in financial crime compliance domain

Strong analytical skills to absorb customer requirements to translate into actionable topics

Be the technical SPOC for the customers for the services.

Should be able to lead a team of 20+ team members working in multiple projects across multiple locations.

Strong communication and leadership skills

Basic business management skills

Effective tracking mechanism.

Excellent Team managing skills

Additional information (Nice to have)

Supply chain Value stream / domain knowledge in automotive sector

Handling end to end projects over its life cycle

Qualifications

Any Bachelors degree

Additional Information

10+ years of experience in the desired domain

Skills Required

Analytical Skills, Business Management