Systems Design / Architecture Engineer

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Technical Account Specialist is a seasoned subject matter expert, responsible for managing all the technical aspects of the company's relationship with its clients.

This role acts as the client's trusted advisor and is responsible to deliver the ultimate client experience by providing the highest quality of technical service.

The primary objective of this role is to strengthen the client relationship and increase client satisfaction in the overall technical experience that the organization has rendered from a service delivery perspective.

Key responsibilities :

• Understands the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability.
• Provides the highest level of technical knowledge, support, and services to the client.
• Takes accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery.
• Identifies new opportunities based on technical understanding of the client's needs.
• Shares insights of the client's environment with the Client Manager, Client Success Manager and / or Service Architect and contribute to upselling.
• Improves mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client's covered assets.
• Improves overall service performance through reduction in incident volume and incident resolution time.
• Leads and ensures root cause analysis of the problem is performed and documented in the problem ticket.
• Analyzes the impact of technical changes made to the client's environment.
• Schedules and chairs the monthly technical review with the client.
• Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
• Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
• Performs any other related task as required.

To thrive in this role, you need to have :

Academic qualifications and certifications :

Required experience :

Workplace type : On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Skills Required

Technical Documentation