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Automation Platforms, Associate Manager

ConfidentialBengaluru / Bangalore

24 days ago

Job description

Key Deliverables :

Develop and manage automated support channels for Pincode and Indus platforms
Improve CX KPIs like automation %, productivity, and customer satisfaction
Design scalable automation frameworks for support operations
Lead platform compliance, SOP creation, and technology evaluation

Role Responsibilities :

Manage and mentor a high-performing technical team

Leverage coding skills to build and optimize automation tools

Collaborate with cross-functional teams for platform enhancement

Drive initiatives to streamline support processes and reduce ambiguity

Skills Required

Process Automation, C++, Rpa, Python

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Manager Automation • Bengaluru / Bangalore

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