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Contact Centre Manager (Operations)

ConfidentialThane

8 days ago

Job description

Contact Centre Manager to lead outsourced partner ops across call center & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams

Required Candidate profile

8–12 yrs experience in contact center / customer service ops with proven expertise in outsourced / vendor management, billing governance & social media support. Skilled in customer experience & escalation handling.

Skills Required

contact center operations

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