Service Desk Analyst 2

Overview

We welcome you to join the 'IT Workforce Care Team' as a 'Service Desk Analyst' and become a part of our esteemed organization. The Workforce Care team prides itself on providing unparalleled IT support to the Intuit workforce.

As a Service Desk Analyst, you will provide technical assistance to users of the organization, responding to their inquiries, evaluating and resolving issues related to IT equipment and applications. Your work will involve providing technical care to all aspects of the information systems unit, including system hardware, operating systems, applications, and networks.

You will work closely with the organization's IT department, providing assistance on work that may be beyond the scope of your expertise. As a Service Desk Analyst, you will serve as a single point of contact for any system-related issues and provide support relating to common incidents.

Your role as a Service Desk Analyst is critical in ensuring smooth business operations by resolving any technical issues swiftly and serving as the primary support channel for the organization's IT systems.

What you'll bring

• B.E. in Computer Science or equivalent
• 4+ years previous IT Service Desk / onsite support experience required.
• IT Industry certifications to understand infrastructure, IT Operation (e.g. ITIL, MCSE, CompTIA A+, Mac and Windows Operating system)
• Advanced knowledge and hands-on troubleshooting of Windows and MAC Operating Systems, iOS and Android
• Strong understanding of Active Directory, O365, DNS, DHCP, DFS File Server, Managed Print Services, basic networking.
• Experience with ITSM Tool - Incident, Request, Reporting, Knowledge Base, CMDB
• Basic knowledge of Enterprise security tools such as VPN, Antivirus, DLP, Encryption etc.
• Experience Troubleshooting AV systems such as Poly, providing AV support to small and mid sized events. .
• Collaboration services (BOX, LumApps, Sharepoint, OneDrive, Google Drive, etc)
• Analytics Tool ie. Tableau, Power BI, Qlik, Excel, Python desirable
• Excellent communication skills and telephone manner
• Ability to work independently and as part of a team
• Customer-focused with a commitment to providing high-quality support.

How you will lead

Skills Required

Dlp, Tableau, Dns, Encryption, Mcse, Ios, Dhcp, Dfs, Vpn, google drive , Excel, Sharepoint, Python, Managed Print Services, O365, Windows Operating System, File Server, Power Bi, Active Directory, Antivirus, Itil, Android, Qlik