Telecaller

Sunrise Digital Media is a full service digital marketing agency that takes the time to understand your business and create a strategy to accomplish your commercial objectives. By working in partnership we can help you accelerate growth online and increase your digital marketing returns. Working from a strategic-creative platform, we create content and develop digital marketing experiences with elasticity—expanding to suit the shape and dimension of business goals and consumer expectations. The strength of our digital agency lies in an ever-evolving set of core competencies combined and refined into a custom solution for our clients and their brands.

The Role

You will be responsible for :

• Ensuring strong customer service levels are met in line with Company objectives.
• Supporting the customer service team in resolving escalated issues or complaints.
• Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
• Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
• Recruiting, training, coaching and performance managing the customer service team.
• Managing a team of 6-10 people.

Ideal Profile

What's on Offer?